Our experience spans diverse industries, including retail, engineering, mining, construction and manufacturing.

We design a bespoke liability service which offers consistently high personal service levels within a cost controlled claims solution.

Our liability solutions include:
•    Employers & public liability
•    Professional indemnity
•    Product liability & recall
•    Motor
•    Disease
•    Environmental

Employers & Public Liability

We offer cost efficient claims resolution without compromising contentious issues. Site investigations evaluate, mitigate and resolve third party injury and property claims in a
pro-active manner.

Key features of this service include:
•    Dedicated staff with health & safety regulation experience
•    Technical skills applied to practical claims resolution
•    Tactical use of pre-action protocols and civil procedure rules
•    Structured case management techniques driving technical review,
      early risk assessment and case strategy implementation
•    Complementary use of in-house and external experts
•    Implementation of mitigation, rehabilitation and cost management techniques

Professional Indemnity

We offer professional support from chartered surveyors, engineers, accountants, adjusters and lawyers.

Blending expertise from our most proficient liability adjusters, we provide nationwide capability to resolve claims while protecting and maintaining your customers’ reputation.

Our knowledge and experience spans architecture, accountancy, engineering, forensic science, insurance brokering, medicine, law and surveying with dedicated teams providing a locally delivered, national response.

Professional indemnity investigation action plan:
•    A clear and focused enquiry
•    Risk assessment
•    Reputational impact management plan
•    Loss resolution plan

Product Liability & Recall

We offer a fully managed product liability and recall service embracing pre-risk analysis and pre-incident planning, with an investigative approach. This enables genuine claims to be handled sympathetically and the preparation of post loss reviews.

Key features:
•    Structured investigation addressing cause and origin
•    Deployment of specialist expertise for special risk
•    Technical review of legal and policy liability
•    Risk evaluation levels of exposure and mitigation opportunities
•    Subrogation opportunities assessment and the rigorous pursuit of recoveries
•    Use of case strategies to drive claims resolution

Environmental Claims

Increasing environmental legislation means that claims involving an environmental aspect have never been more important or more complex to manage. Crawford’s liability team is available to assist across all aspects of environmental liability including:

•    third party issues
•    quantum, including any Environment Agency costs and penalties
•    new legislation